CST offers a Silver, Gold and Platinum Support package. The three different Support packages could be utilized for small to large enterprises that are looking for a managed support relationship with CST Digital Communication (Pty) LTD.
There is a proactive element in this package. This means that CST Digital Communication (Pty) LTD will regularly assess your requirements and processes and consult you on the strategy that will optimize your company’s time and effort with regards to the X-Ray Management system.
Features:
- Critical Response is defined as response required to remedy critical errors. Critical Errors are defined as errors that inhibit production.
- Fully managed telephonic support service with no limits on number of calls or duration of calls. Our response times are typically less than 15 minutes.
- Fully managed e-mail support service with no limits on number or size. Our response times are typically less than 1 hour
- Bi-annual data audit from CST Digital Communication (Pty) LTD involving statistical analysis of the radiation data on a bi-annual basis.
- Automatic Software Version updates
- Critical Problem alerting and newsflashes
- Expert teleconference participation
- Remote Diagnostic support via VPN